Calderdale Dart

Disability Advice Resource Team
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Calderdale DART Current Services


‘The Right advice at the right time’

This is a new service funded by the Big Lottery through its ‘Awards for All’ programme for the period December 2017 to May 2018. This is a service people can access by telephone & e-mail, and receive a response in order to give them ‘The Right Advice at the Right Time’ before they reach a situation leading to crisis. A Specialist Disability Rights Adviser will respond  to users concerns usually within 24hours; advise them what they need to do next; issue written confirmation of advice given together with information guides/self-help packs as appropriate;  & directly refer or signpost those users needing additional help to services that can support them. This may include our own services.

Home Visiting Service: Funded by Calderdale Council                

We have recently been awarded a small amount of funding to deliver a targeted home visiting service to people who are vulnerable due to physical/mental disability or caring responsibilities and are unable to access fixed based advice services.  Priority will be given to helping those people who are vulnerable with long-term disabilities, who are required to transfer from Disability Living Allowance (DLA) to Personal Independence Payment (PIP) and who would find it difficult to complete the complex forms and/or challenge decisions, without help, for example, someone with severe arthritis who cannot hold a pen to complete a form.

Telephone or online based advice services are not always appropriate when dealing with complex issues, particularly where paperwork is involved. Such work generally requires face to face contact e.g. for completion of lengthy welfare benefit application forms. Because the funding is limited we will only be able to offer our support to those identified as most vulnerable. This may mean we cannot help some people and when this happens we will try to signpost you to other services in the area.

The service is based at our town centre office. However, most of the Adviser work will be carried out face to face, in the individual’s home, or place of care.

Peoples Post code Trust: Healthy Futures Project                          

The requirement to apply for benefits online is difficult so we have identified a need for a service that will deliver support to those people wishing to improve their mental & physical health by gaining skills to access advice and information from the internet/other. “Healthy Futures” aims to pilot outreach sessions in community venues, to inform & empower disabled people to use free resources, enabling them to work towards stabilising their long-term finances and health. We will deliver sessions to those living in local areas of deprivation, reducing access barriers around access; travel; income; & disability. Offering targeted & tailored support to those who need it most. Attendees will be supported  to complete online financial/benefit checks/ applications as appropriate; advised of what support is available to get those able, back into work; given budgeting advice & health information such as low-cost healthy meal ideas; smoking cessation and trained to use self-monitoring resources. This is not a benefit advice service and we will be unable to help you complete benefit applications under the terms of this funding therefore those who need more support will be signposted or referred to appropriate voluntary &statutory services. If you are involved in a Community Group or self-help disability group or live in a rural or isolated community and would like to access this service, please contact Leanne Jarvis at DART on 01422 346040 or email This Project runs until the end of January 2018.

Carers Advice Support Service funded by: Calderdale Carers              

Clients to this service are only those who are directly referred to us by the Carers Project as the Carers Project funds this service. We will provide a limited number of hours per week of Adviser time dealing with complex issues such as transfer from DLA to PIP; appeals advice/representation and other issues of the carers and cared for.  Cases are referred on a single issue basis. Further requests for help with ‘new’ issues from clients previously referred to DART by the Carers Project; should seek re-referral from the Carers Project.

Lloyds Enable: Settled Futures Project                         

The Lloyds Bank Foundation has awarded us a grant to run a small pilot project. From June 2017 we will provide a holistic support service for people over the age of 65 who are facing upheaval in their lives due to deteriorating health and/or changes of circumstances which threaten their independence. The Project will reach out to those who are isolated and have health problems. We will work with health and social care providers to identify those recently hospitalised or those with a self-identified crisis and concerns about their future.

We will Work with clients face to face over several sessions to develop trust and confidence so that their concerns and issues can be successfully identified and addressed. We will then support them to access appropriate services e.g. housing aids adaptations, access to social activities in order to help them maintain independence and dignity.

For further information about the service contact Ruth Booth on 01422 346040 or email

Clinical commissioning Group funded Cancer Support Service 

The funding for our Cancer Support Service ended on 31st May 2017. If you have used our service before and now have new issues you would like help with, please contact one of the following organisations:  

Macmillan Cancer Support Line 0808 808 0000

Advice for anyone with a cancer diagnosis, Helpline will do a benefit check and give advice around AA/PIP, will issue forms to client and confirm the advice in writing. No help given with form filling.

Macmillan Advice & Information Centre Calderdale Royal Hospital

Advice for anyone with a cancer diagnosis, Dinah Coggon- Macmillan Information and Support Manager Macmillan Unit CRH Telephone 01422 222709 Can refer people to AgeUK; pension service etc. and offer other advice. Does not help with form filling

AgeUK 4-6 The Square, Woolshops HX1 1RJ Telephone 01422 399830 or direct referral via referral process Advice for over 50’s only.  Help with form filling, benefit checks, blue badges and other appropriate services. Office based and home visiting service.

Citizens Advice Calderdale Telephone Advice Line 01422 842848

Open age. Initial contact through the advice line with follow up appointments offered if appropriate to help with form completion, benefit checks and/or self-help packs issued. Various venues - No home visits.

Pennine Housing – Telephone 0300555 557 Open Age – Initial contact though above number with follow up appointments offered to help with form filling, benefit checks etc. Various venues and home visits – Advice service for tenants of Pennine Housing tenants only

The Pensions Service Home Visiting Team – telephone 08456060265 or can be directly referred by Dinah Coggon via their own referral form Open age (adult) - Help to complete benefit claim forms on a per issue basis, would need to re-refer for any follow up issues. Home visiting service

Calderdale Council Benefits Assessment Unit Telephone:  0845 0245 08000

Open age (adult) some help offered with housing and council tax benefit entitlement only. Appointments can be arranged at Customer First offices and some home visiting.

Please see the menu for opening hours, how to contact us etc.

We have new opening hours from 5th October 2015. These are the times you can contact us by telephone subject to staff availability. Staff are in the office outside these times and messages are picked up at regular intervals.

CCG Evaluation report V3 June 2016.pdf235.35 KB